I thought that I would drop you a line to congratulate you and your staff on a great performance since AEL started collecting debt on our behalf in early 1999.
When you came to see me at Christmas 1998, I was quite happy with our existing collection company's performance but nonetheless agreed to give AEL a trial. I'm glad I did! Not only did you outperform the incumbent company, but your collection rate was considerably higher. You are now firmly BP's preferred supplier for debt recovery.
Please also convey my thanks to Liza who has been fantastic all year.
Keep up the great work!
BP OIL NEW ZEALAND LIMITED
Credit Services Manager